Our helpdesk has been in operation for over 12 years. A lot has changed in this time from originally being a very break fix approach to now almost all companies incorporating some sort of preventative maintenance so low storage space, failed backups or missed security update don’t creep up and take you off guard.
In saying this, as most companies are moving varying degrees of their business into the cloud, there are new passwords, user assistance, adding or removing staff etc needed on a regular basis.
We pride ourselves on our quick response time.
In fact, over 93% of support calls we answer live by an experienced technician. Support tickets are usually responded to within 1-2 business hours. With an industry average of 4-6 hrs for calls this shows how dedicated we are to keeping your business up and running at optimal speed with minimal downtime.
“Strive not to be a success, but rather to be of value.”