You’d be hard pressed to find another IT consulting company in Sydney’s Inner West that would dare to make these promises:
1. Fast Response Time
We are more responsive than the average IT company. The industry standard response time is 4 to 6 hours but most do not guarantee a response time. Over 93% of support calls we answer live by an experienced technician. Those that don’t, we get back to within 60 minutes (during business hours). If your company has an average of 1 support request a week, and it takes your technician 4 hours to respond on average. You’ll end up wasting 208 hours or 5.2 weeks per year – WAITING on your technician to simply respond, which doesn’t account for the time it may take them to resolve it. We back up our response time with a guarantee. If we haven’t responded to your call (received during business hours) within 60 minutes, we will credit your account with 1 hour of service, free of charge.
2. Personal Service – One Technician for your Company
Instead of having a technician for each type of support, we have 1 main technician who will oversee all levels of support in your business. Having one technician means they know all your IT history, resulting in not having to explain your system and therefore faster resolution. If a different technician has to familiarise themselves with your IT for an average of 15 minutes once a week, this would result in 13 hours per year. We pride ourselves on personal service. Each company has a primary technician assigned to them that can handle all levels of support.
3. Knowledgeable Technicians Who Give Good Advice
We have the skill to competently manage your network. We have been servicing small businesses, big credit unions and everything in between for over 5 years. We have serviced over 500 computers and 40 networks. There isn’t much we can’t do for your IT. Because we have many years of experience with small to medium size businesses, we know the pitfalls, the tricks, budget constraints and everything else that goes with it. Therefore, the technology solutions we offer are 100% tailored to your business.
4. Lightning Fast Repairs
You should not have to wait around all day for your computer to be repaired. We understand how important your computer network is to you; that is why we offer our remote support services. Thanks to this service, we can securely access your computer network via the Internet so you don’t have to wait around for a technician to show up. Over 94% of our recent support requests (of our Reliable IT clients) have been resolved remotely. This cuts out considerable time waiting for travel and availability of a technician allowing your employees to get back to their jobs in much quicker time.
5. No Geek Speak
You deserve to get answers to your questions in PLAIN ENGLISH. Our technicians will not talk down to you or make you feel stupid because you don’t understand their “geek speak”.
6. No Unpleasant or Unexpected Surprises
You should expect that no damage will be done to your network or data. Before we start working on your computer or network, we will evaluate your problem and alert you to any potential risks involved in fulfilling your job. If there are any risks, they will be explained in full, and your agreement will be obtained before the work commences. You can also choose to have your data backed up before we start any work on your machine.
7. 100% Satisfaction Guaranteed
You deserve complete satisfaction with our products and services. Just let us know if there is anything about our service not to your satisfaction and we will make it right.