Smiling technician working on server racks in a dimly lit data center.

Services measured by clients

98.4% Ticket satisfaction
Sourced by Simplesat
Rene, founder of Elscomm
René Els
Founder and Managing Director, Elscomm
Sydney-based support

From our founder

"IT should create momentum, not friction."

Businesses rarely change IT providers because of one bad ticket. They leave when slow support, stalled projects and late advice start holding the business back. Real speed means faster onboarding, smoother operations and better technology introduced before opportunities are missed.

Since 2006, Elscomm has helped Sydney businesses move faster through responsive support, flexible delivery and practical strategic guidance. We do not just keep technology running. We make the business easier to operate, quicker to adapt and ready for what comes next.

Get paired with an IT expert

Why choose us

Seven reasons businesses choose our Managed IT Services

Straightforward IT support in Sydney, without the delays, confusion or runaround.
01

Direct access to your favourite engineers, every time

A consistent team that already knows your people, systems and priorities.
02

Onboard and offboard without delays

We set people up fast and remove access and unused licences cleanly.
03

Unlock Microsoft 365’s full potential

Clear reporting and visibility across your environment.
04

Cybersecurity that holds up

We find the weak spots and close them before they cause you problems.
05

Straight advice when you’re planning

We sit in on your board meetings and give you direct input where it matters.
06

Automation for the repetitive jobs

We take the manual work off your team so they can get on with what matters.
07

Our 90-day guarantee

Not happy? We work free until you are.

Comparing providers? See how Elscomm stacks up in our guide to the best managed service providers in Sydney.

We don't grade our own service. Our clients do.

See what Sydney businesses say about working with Elscomm through our verified Google reviews.

Elscomm customer satisfaction ratings on Simplesat

Reviews tell the story. This shows how we're doing today.

Service quality you can see

Anyone can fill a homepage with promises. We publish our live ticket satisfaction score so you can see how our service holds up after the work is done.

Every time we close a support ticket, clients have the opportunity to rate their experience. The result is displayed here live, because consistent service needs to be measured, not promised.

Our services

Business IT services and support, made for Sydney

Modern technology isn't a luxury, it's a necessity. Elscomm creates systems that keep you ahead.

Infrastructure and Cloud

The reliable foundation everything runs on, infrastructure, cloud migration, virtual desktops and procurement, designed and managed by local experts, with minimal disruption to your team.

Explore Infrastructure and Cloud
01
Elscomm technician installing a ceiling mounted wireless access point

Managed IT Services

Your whole IT department, handled, helpdesk, cloud, devices, networks and communications under one predictable monthly fee, with a team that answers fast when you call.

Explore Managed IT Services
02
Elscomm technician terminating network cabling in a comms cupboard

IT Security

Layer upon layer of detection and protection, with 24/7 automated monitoring and threat response, plus engineers available Monday to Friday 8am to 5pm and after-hours response for emergencies.

Explore IT Security
03
Elscomm staff member handing a configured laptop to a client

Advanced Services

Where you pull ahead, AI, automation and a virtual CIO mapping what's next, turning technology into your biggest advantage, at a pace that suits you.

Explore Advanced Services
04
Elscomm team member with a laptop at a busy client office

How we got here

Elscomm doesn't just fix problems, we design what's next.

We started in 2006 with one belief: technology should move a business forward, not hold it back. So we built something different, a Sydney IT partner that doesn't just keep your systems running, but designs, builds and sharpens them as you grow. Twenty years on, our professional helpdesk is backed by senior engineers who resolve complex issues directly. We carry the load and bring tomorrow's tools early, so you stay secure and never fall behind.

Elscomm support team working together at their desks in the North Sydney office

FAQs

Business IT support and IT services in Sydney: common questions

Straight answers about IT support and IT services for Sydney businesses of 15 to 70 staff.

Book a free IT assessment

What IT services does Elscomm provide in Sydney?

Elscomm provides IT services for Sydney businesses of 15 to 70 staff: managed IT services, help desk support, cyber security, cloud and infrastructure and IT consulting. One local team looks after your devices, Microsoft 365, network and security.

What makes Elscomm different from other IT support companies in Sydney?

You deal with the same local team every time, people who already know your systems and staff. We are rated 5.0 from 89 Google reviews, some clients have been with us for 18 years, and every engagement comes with a 90-day promise: three measurable improvements, or we keep working free until you see them.

What is included in business IT support?

Business IT support from Elscomm covers a help desk your staff can call, managed laptops and devices, Microsoft 365, cyber security with 24/7 monitoring, backups and network support, plus regular IT planning. It is built for Sydney businesses of 15 to 70 staff, with engineers on site when something needs hands-on work.

Do you provide onsite IT support?

Yes. Most issues are fixed remotely, and our engineers come onsite when something needs hands-on work, such as network faults, new office setups or hardware.

Which areas of Sydney do you support?

We support businesses across Greater Sydney, from our business address in North Sydney. That includes North Sydney, the Sydney CBD, Chatswood, Parramatta, Norwest, the Northern Beaches and Penrith.

What is the difference between IT support and managed IT services?

IT support fixes problems when you call. Managed IT services take ongoing responsibility for your IT, including monitoring, security, patching, backups and planning, so fewer problems happen in the first place. Learn what a managed service provider does.

How much do IT services cost in Sydney?

Most Sydney IT service providers charge a monthly fee per user, based on what is included: help desk hours, onsite visits, security and backup. We quote a fixed monthly price after a free IT assessment, with every extra listed in writing.

How quickly do you respond to support requests?

Our help desk runs Monday to Friday, 8am to 5pm, with urgent issues prioritised so staff can keep working. Security monitoring runs 24/7.

How do we switch IT service providers to Elscomm?

Start with a free IT assessment. We then handle the handover with your current provider, including admin access, documentation and licences, and take over support on an agreed date.

Start here

Your expert is one message away

Elscomm team member shaking hands with a client
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Call (02) 8188 9777Book a chat